Return & Refund Policy

When a standard return is eligible

These rules describe after-purchase support for orders made through VelQoro™.

Eligible items can be returned within 30 calendar days after confirmed delivery. A standard return should generally meet the following conditions:

• The item is unused and remains in its original condition.
• Original parts and accessories are included.
• Original packaging is included where reasonably possible.
• Valid proof of purchase or relevant order information is provided.

Start with a return request

Email service@velqoro.com before returning the item. Include your order number, the item you want to return, the reason, and photographs or videos where relevant.

Following review and approval of your request, support will supply the appropriate return warehouse address and instructions. Do not automatically send returns to our business registration address unless support specifically directs you to do so.

Who pays for the return

Preference-based returns: For an eligible return due to a change of mind, preference or another reason unrelated to a product or fulfillment issue, the customer is generally responsible for return shipping.

Product or fulfillment issues: If a product arrives damaged, defective, incorrect, incomplete or materially different from its description, send us your order number and relevant photographs or videos. We review the circumstances and arrange a reasonable replacement, refund or return solution.

Where the issue arises from the product or our fulfillment process, you will not have to pay additional costs caused by that error.

Inspection and refund processing

After receipt, returned goods may be inspected to confirm that the applicable return requirements are met.

Approved refunds go to the original payment method. Processing normally takes 5–10 business days after the returned item is received and inspected.

Your bank or payment provider may need additional time to show the credit.

Reporting an issue with your order

Please contact us as soon as reasonably possible if your order is damaged, defective, incorrect, incomplete or materially different from the description. Include the order number and supporting photos or videos where appropriate.

We review the issue and offer a reasonable replacement, refund or return arrangement suited to the circumstances.

Requesting cancellation

Please email service@velqoro.com promptly if you want to cancel. We make a reasonable effort to accommodate requests received before fulfillment begins.

Once fulfillment or shipment has started, cancellation is not guaranteed. An order successfully canceled before fulfillment carries no cancellation fee.

Business and contact details

VelQoro™ is owned and operated by Beijing Yaoyang Ruixing Technology Co., Ltd.

Brand

VelQoro™

Website

velqoro.com

Operating company

Beijing Yaoyang Ruixing Technology Co., Ltd.

Business address

Room 205, 2nd Floor, No. 2 Fuqiang Road, Daxing District, Beijing, China (Cluster Registration)

Customer support email

service@velqoro.com

Telephone

+86 4594661258

Customer service hours

Monday–Friday, 9:00 AM–6:00 PM PST