Privacy Policy

Scope of this policy

Beijing Yaoyang Ruixing Technology Co., Ltd., operating as VelQoro™, explains here how it collects, uses, shares and protects personal information connected with visits and purchases at velqoro.com.

Information associated with your visit or order

The information we collect depends on your interaction with the store and may include:

• Name, billing address and shipping address.
• Email address and telephone number where supplied.
• Order and transaction details.
• Payment-related information processed through the applicable payment providers.
• Device and browser information, IP address and website-usage data.
• Customer support communications.
• Information from cookies and similar technologies.

Why we use this information

• Process and fulfill orders, and provide shipping and tracking updates.
• Resolve return, refund and customer-service requests.
• Communicate about purchases or account activity.
• Maintain and improve the website and its services.
• Detect, prevent and investigate fraud, misuse and security incidents.
• Meet legal and recordkeeping requirements.
• Send marketing communications where permitted.

Payments and cookies

Checkout payments use the methods and providers made available at the time of purchase. Full card details may be handled directly by the payment provider rather than stored directly by us.

Cookies and similar technologies may support store functionality, remember preferences, measure website performance, maintain security and improve shopping. Your browser may let you restrict or remove cookies; disabling necessary cookies may prevent some features from working correctly.

Service providers and other disclosures

Where reasonably necessary to run the business, we may share information with providers supporting e-commerce and website functionality, payment processing, fulfillment, shipping and tracking, fraud prevention, security, customer support, analytics and marketing where applicable.

Disclosure may also be required by applicable law, legal process, regulation or a valid government request.

Processing locations and retention

Our business, customers, providers and fulfillment partners may operate in different locations. Subject to applicable legal requirements, information may therefore be stored or processed outside your country or region.

We retain information for as long as reasonably necessary for order administration, support, fraud prevention, recordkeeping, dispute resolution and legal compliance.

Protection and your privacy choices

We use reasonable administrative and technical safeguards for personal information. Electronic transmission and storage cannot be guaranteed completely secure.

Your jurisdiction may provide rights to access, correct or delete personal information, or other legally available choices. Send privacy requests to service@velqoro.com. Verification may be needed before we act.

Children and third-party websites

The store serves general retail customers. It is not designed to intentionally collect children’s personal information in violation of applicable law.

Links may lead to third-party websites or services whose own privacy policies govern their practices.

Policy revisions

Changes in services, business practices or applicable requirements may lead us to update this policy. The version currently in force will be posted here.

Business and contact details

VelQoro™ is owned and operated by Beijing Yaoyang Ruixing Technology Co., Ltd.

Brand

VelQoro™

Website

velqoro.com

Operating company

Beijing Yaoyang Ruixing Technology Co., Ltd.

Business address

Room 205, 2nd Floor, No. 2 Fuqiang Road, Daxing District, Beijing, China (Cluster Registration)

Customer support email

service@velqoro.com

Telephone

+86 4594661258

Customer service hours

Monday–Friday, 9:00 AM–6:00 PM PST