VelQoro™
Frequently Asked Questions
Answers for shopping and after-purchase support
Who runs the store?
VelQoro™ is owned and operated by Beijing Yaoyang Ruixing Technology Co., Ltd.
Our business address is Room 205, 2nd Floor, No. 2 Fuqiang Road, Daxing District, Beijing, China (Cluster Registration).
When is an order processed?
After payment is confirmed, our usual order-processing period is 2–4 business days. Holidays, promotions or unusually high order volumes may extend this period to up to 5 business days.
What is the standard U.S. shipping estimate?
For supported destinations in the United States, standard shipping usually takes 10–15 business days after dispatch.
Where can I see shipping charges?
Checkout calculates and displays the available shipping methods and their charges before you complete payment.
Where does my order ship from?
Our facilities or designated fulfillment partners may fulfill the order according to stock availability, product location and destination. The dispatch location may differ from our business registration address.
How do I follow a shipment?
Available tracking information is normally sent by email or the applicable order-tracking method after dispatch.
What if the parcel is delayed or missing?
Email service@velqoro.com with your order number if tracking has not updated for an extended period, a shipment appears lost, or a parcel marked delivered remains missing after reasonable checks.
How long do I have to return an item?
Eligible items may be returned within 30 calendar days after confirmed delivery.
How do I start a return?
Email service@velqoro.com with your order number, the item, your reason and relevant photos or videos.
Contact us before sending merchandise back. Following review and approval of your request, support will supply the appropriate return warehouse address and instructions. Do not automatically send returns to our business registration address unless support specifically directs you to do so.
Who covers return shipping?
Customers generally pay return shipping for preference-based returns.
If a product arrives damaged, defective, incorrect, incomplete or materially different from its description, send us your order number and relevant photographs or videos. We review the circumstances and arrange a reasonable replacement, refund or return solution.
Where the issue arises from the product or our fulfillment process, you will not have to pay additional costs caused by that error.
When is a refund processed?
Approved refunds go to the original payment method. Processing normally takes 5–10 business days after the returned item is received and inspected. Your bank or payment provider may need additional time to show the credit.
Can I cancel an order?
Please email service@velqoro.com promptly if you want to cancel. We make a reasonable effort to accommodate requests received before fulfillment begins.
Once fulfillment or shipment has started, cancellation is not guaranteed. An order successfully canceled before fulfillment carries no cancellation fee.
What should I do about a damaged or incorrect item?
If a product arrives damaged, defective, incorrect, incomplete or materially different from its description, send us your order number and relevant photographs or videos. We review the circumstances and arrange a reasonable replacement, refund or return solution.
Where the issue arises from the product or our fulfillment process, you will not have to pay additional costs caused by that error.
How can I reach support?
Email service@velqoro.com or call +86 4594661258.
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM PST.
Business and contact details
- Brand
- VelQoro™
- Website
- velqoro.com
- Operating company
- Beijing Yaoyang Ruixing Technology Co., Ltd.
- Business address
- Room 205, 2nd Floor, No. 2 Fuqiang Road, Daxing District, Beijing, China (Cluster Registration)
- Customer support email
- service@velqoro.com
- Telephone
- +86 4594661258
- Customer service hours
- Monday–Friday, 9:00 AM–6:00 PM PST